Frequently Asked Questions
What size board should I ride?
If you have a question about what board you should order, please reach out to us at Hubb@hubboards.com. Let us know your height, weight and where you live and if you prefer Prone or DK or both, and we will get back to you with our best personal recommendations.
How do I find my tracking info?
As soon as your order ships out we will send you an email with your tracking details.
Do you ship overseas?
Yes, we ship all over the world, with a few exceptions. We currently do not ship to Venezuela, Brazil, or Argentina. If you don’t see your country in the drop down field, just email us at Hubb@hubboards.com and we will be happy to help.
What are your Shipping Costs?
Shipping costs will be added at checkout. Orders over $200 in the continental US and Mexico are FREE. All orders over $100 are charged a flat rate, regardless of how many items, even if you keep adding to the order.
How long will it take to get my order?
It depends on where you are. Orders processed for USA will take between 3-10 business days to arrive. International Overseas/Mexico deliveries can take anywhere from 7-21 days.
What shipping carriers do you use?
We use USPS and Fed Ex and their local courier partners depending on where we are shipping to.
Can I exchange or return my product?
Customer satisfaction is a huge priority of ours. If you do need to return or exchange an order, we’re happy to help. Just email us directly at Hubb@hubboards.com and we’ll walk you through the process.
Can I get a Leash installed or my board signed or add some stickers?
It’s a bummer that we can’t because right now the 3PL warehouse we use is not set up for those kinds of cool things.
Can I sign up to your newsletter?
Glad you asked! Just enter your email below and to the right. We’ll add you to our subscription list so you’ll receive our updates, exclusive offers, and much more.